Zero-tolerance pitfalls

Question: As we're not large enough to have a human resources manager, our office manager handles HR paperwork. She's "hard line" and says we need to overhaul our personnel policies…

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Don’t write a positive reference for a fired employee. Here’s what to do instead

Question: After an investigation, we fired one of our employees for threatening and stalking two co-workers. He's now demanding a positive letter of reference, which I'm writing. I earlier tried…

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I ruined my professional reputation and I don’t know how to regain anyone’s trust

Question: I made a serious mistake, permanently damaging relationships with my boss and coworkers when I lied and almost lost my professional license. I’m on probation and can’t work in…

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