How To Handle Unsupportive Team Members
Question: When my company promoted me two months ago, I was stunned but excited. My manager’s faith in me made me desire to do my very best. One of my…
The Cost of Not Training Is Higher Than You Think
When budgets are tight, many managers believe an easier route to savings is to cut training and teambuilding services justifying other expenses in their stead. Few will question such a…
In A Business Partnership With ‘The Devil’? Here’s What To Do.
Q: Sixteen months ago I lost my oil company job, but received enough severance to keep me afloat for more than a year. I'd always wanted to work for myself…
My Former Employee Now Supervises Me, and It Is Hell
Q: Several months ago one of my former employees, who'd left our agency, returned as my immediate supervisor. It's been hell ever since. Before his return, I had been respected and…
Do You Fire Him? The Answer is Harder Than You Think.
Do you fire an otherwise acceptable employee after he unintentionally creates widespread panic among those your organization has committed to serving? What if he's a new employee who didn't know…
My Insecure Supervisor Controls My Future
Q: My introverted, insecure, my-way-or-the-highway supervisor has an abnormally low threshold for anything resembling a suggestion. Though I have both technical and managerial skills and could be a wonderful resource for…
The Predatory Client and Your Workplace Environment
You’ve met the predatory client and possibly even tangled with him. He or she makes life difficult for your staff, particularly your front desk employees, and possibly even for you…
Here’s What #MeToo Means To Your Workplace
It started with Harvey Weinstein and gained unstoppable velocity when thousands of women posted true, painful stories using the hashtag #MeToo. Serious, long-buried sexual harassment complaints have rocked many workplaces…
Are Businesses Responsible for Protecting Customers From Sexual Harassment by Other Clients?
You've met the predatory customer. He or she makes work life difficult for others because his money, power or simply his status as a customer enable him to do so.…
Is Your Company’s Anti-harassment Training a Flop?
"How the hell could he have been so stupid?" the manager asked when he called. "What burns me is this spring he asked me if he could skip the annual…
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