I’ve known for a long time I needed to fire our company’s operations manager. I hired her because she’d run her own successful business, presented herself well and had skills I lacked. Initially, her hire seemed a smart decision, and I turned over a lot to her. She refined and oversaw systems and handled day-to-day decisions, freeing me up to handle big picture issues and work with clients and key external stakeholders.
From the start, however, there were issues. Her domineering style rubbed people the wrong way. I tolerated it because I agreed with ninety percent of her decisions, even if I didn’t like the collateral damage that resulted when her temper got the best of her. Also, I liked how fiercely she attacked anyone who complained about the direction in which I was taking our company.
Unfortunately, she crossed the line two weeks ago in front of several dozen employees. She screamed at a well-liked employee, and when one of the other managers attempted to intervene, cussed both using foul language. Within the hour, the employee and manager handed me their resignations. When I attempted to talk each into staying, both described prior incidents and told me they’d made their decision to leave.
By the next morning, other employees threatened to resign. I did what was necessary and fired the operations manager. I didn’t expect what came next—a letter from the operation manager’s attorney alleging I’d fired her in retaliation for complaining about safety problems related to our antiquated heating and ventilation systems. He attached copies of three emails she’d sent me during the prior five weeks.
I made the mistake of getting angry because this was bogus. I called her attorney and said I’d directed her to get bids to get the HVAC system fixed when she’d sent me the first email. He asked if I had an email to that effect and that made me nervous.
I called an attorney and told him I’d orally authorized her to get bids to fix our system after the first or second email. I’d even gotten testy with her when she sent me the third email because I’d already authorized her to handle the situation. The attorney told me my best course of action might be to pay the operations manager a settlement, so she’d agree not to sue. I can’t believe I need to pay for doing the right thing—firing someone who deserved to be fired.
If your attorney accurately assessed the situation, you’re not paying for doing the right thing. You’re paying because you didn’t do the right thing soon enough.
By your account, you let your operations manager run roughshod over others. Also, you forgot that someone who fiercely attacked others might someday turn that attack energy on you.
Here’s what you need to know about your operation manager’s retaliation claim and the likelihood she can win in a court of law or before a regulatory commission.
Retaliation occurs when an employer punishes an employee for engaging in a legally protected activity. Protected activities include raising a safety, ethics, discrimination, systems integrity, or environmental concern to coworkers, supervisors, the media, or a regulatory agency.
Most retaliation claims result when employers unfairly discipline or fire good employees. Some occur when justly fired employees seize on circumstances (occasionally ones they’ve manufactured) to support claims their employer unfairly treated them. Besides firing, adverse retaliatory actions might include a negative performance review; discipline; a decrease in responsibilities; a layoff, transfer, or shift change; and a hostile work environment.
To prove retaliation, your operations manager needs to prove she engaged in a protected activity (her safety emails substantiate that); suffered an adverse employment action (you fired her); and the adverse action resulted from her protected activity.
Once the plaintiff employee sets forth a plausible claim of retaliation, the burden of proof shifts to the defendant employer, who needs to show a legitimate business reason for the adverse action. Then the burden of proof shifts back to the plaintiff to prove the employer’s reason is a “pretext” that covers up the real retaliatory reason.
Here’s why your attorney suggests you might want to pay your way out of this. When an employer fires an employee soon after an employee engages in a protected activity, the timing can lead a judge, jury, or regulatory agency to conclude retaliation.
It catches my attention that your operations manager sent you a third email after you authorized her to act. That either means you hadn’t authorized her, or she was setting you up in advance because she feared you might fire her.
Who might win this case if you don’t settle?—that’s for a judge, jury, or regulatory agency to decide.
(c) 2022 Lynne Curry
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3 thoughts on “Firing an Alpha Employee”
Tough situation. It all seems curiously too similar to the recent Anchorage city manager Amy Demboski termination!? ( I wonder if the mayor is writing you looking from some free friendly hr advice!?)
In this situation, assuming remote access by the ops manager to accounts has already been blocked at termination, I’d try to access the op manager’s emails and look for any requests to quote or quotes/communication with hvac folks. I’d also look in the deleted emails and if the deleted folder is empty, I’d be getting admin access to undelete emails from the last 30 days if possible.
Been there – done this a couple years ago (found an empty deleted email folder and restored it) and had the evidence I needed to protect my interests.
I wondered the same thing when I got the question. I called the paper and said I’d gotten a question that was suspiciously similar to Bronson/Dembroski and wondered if it was a set up. Your suggestions are great. I also suggested the employer scan prior months and see if the Ops Manager had a pattern retaliation-cover emails. But her 3rd email made me wonder if the manager was telling the full story.
Thanks for telling us the truth and reminding about the need for documentation and the need for action, early, not when it’s so late there’s already a lot of irreversible damage.