Excited to announce this 41K word book will be out this fall. Please let me know if you want to be emailed when it’s ready on Amazon and Business Expert Press:)

Here are the contents:

Navigating Conflict: Tools for Difficult Conversations  

Foreword: Pete Havel, author of Arsonist in the Office

The Payoff:

1. The Promise: What you’ll gain from Navigating Conflict

2. Discover: The Price You Pay for Avoiding Conflict

3. Assess: What stops you from handling conflict?

4. Realize: Courage is your partner

Toughening Up

5. Learning to Handle Yourself Under Fire

6. Creating the “You” Who Stands Up for Yourself

7. Teflon Yourself to Criticism

8. Develop Your Arsenal for Counteracting Attacking Comments

Your Tool Chest: Skills and Tactics for Defusing 75% of Conflicts

9. Listening That Shows You Mean It

10. The Litmus Test: How Do They Really Feel About You

11. Conflict-Resolution Questions

12. Bringing Issues Up So They Can Be Resolved

Successful in Conflict: Strategies, Skills, and Tactics

13. Exploring Your Stories to Avoid Tripping Over Them

14. “Owning” Your Part So It Doesn’t Muddy the Discussion

15. The Most Effective Way to Start a Conflict Discussion

16. Make It Through Unscathed When Dealing with Toxic Individuals—and Turn Them Around

17. Keeping the Conflict Discussion Productive

18. If You Sense Fear or Anger Rising

19. The Right Way to Apologize

20. After Conflict Reflection

21. Unraveling Conflict: Understanding the Other; Mediating and De-escalating Conflict

Going Deeper

22. Assessing Your Conflict Style

23. Digging into Where Much Conflict Begins

24. Personality Conflicts Decoded

Handling Specific Conflicts: Fixes that Work

25. 7 Strategies for Nuking Energy Vampires and Judgmental Critics

26. Snappy Comebacks When You Need Them

27. When a Sniper Won’t Let Up

28. When You’re Thrust into an Important Role Where Conflict Means Life or Death

29. Let Go of What You Can’t Control

30. When You’re Up Against a Street Fighter

31. When You Chair a Meeting and a Hothead Challenges You

32. Resolving Conflicts in a Virtual, Remote Environment

33. Defeating a Verbal Attacker’s Favorite Weapons  

Finishing Touches

34. Your Game Plan

35. Just in Time

5 thoughts on “Navigating Conflict: Tools for Difficult Conversations

  1. Hi Lynne! I would love to be emailed when your new book Navigating Conflict is available to order.


  2. I would like to buy this book , but I do not like using Amazon and do not know what the other option is that was mentioned. Why can’t I get this from my local, small, independent bookstore, or can I?

    1. Hi, Suz, you can order directly from the publisher, Business Expert Press, which will publish Navigating Conflict and last year published Managing for Accountability:) Thanks to you and to Larry and to Jennifer for being ready to purchase:)!

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